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No-shows and last minute cancellations enormously disadvantage both our business and other clients. They mean that clients on our wait list cannot book those time slots with us and miss out.Our expert therapists dedicate their time specifically to look after you.
We understand that sometimes you may need to change your booking – we kindly request 24 hours notice so that we can offer that time slot to another client.
Your deposit will be held for your next booking, or refunded. However, if you don’t provide us with 48 hours notice or you fail to turn up for your appointment, you may send a friend or family member in your place and we will happily accommodate them! Otherwise your deposit will be forfeited regardless of the reason.We sincerely appreciate your understanding and we will continue to try to keep things fair for all of our guests.